Splash Fashions do not accept: - Products damaged by misuse or showing signs of wear, even if they are still under warranty. - Products that have been used, altered, assembled or installed, unless they are defective. - Lingerie, jewelry, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, they will take back defective products. - Toiletries and perfumes. - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels, and bathrobes that have been removed from their packaging. - Products that have already been assembled, unless there is a manufacturing defect. They reserve the right to check for errors and will repair or replace the defective products at their discretion. - Products you wish to exchange for a different color or size. Please return your non-furniture products in their original packaging, within 14 days of delivery. Double-check that you've included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.